Exchanges & Returns
We know that shopping online for clothing can be difficult. Sizing and fit can be difficult to judge and nothing beats seeing and feeling the fabric in person. If you'd like help figuring out what size is best we'd be happy to help. And if you're just not sure about the fabric or colour, we can mail you free fabric samples. Just contact us to ask!
How long do I have to return an item?
We're more than happy to accept returns on unworn, unwashed garments with the tags still attached within 30 days of the time you received your package. This applies to both regular priced and sale items.
What if I want to exchange my item?
If you chose the wrong size, colour or simply change your mind, we're more than happy to do an exchange. Please contact us to let us know you'll be sending it back and we can help you pick out something that's just right. You pay to ship the item back, we'll pay to ship the new item out to you.
How & when will I receive my refund?
You will be credited the amount of your item(s), including taxes in the original method of payment. Once we have received and inspected your item, we will refund your payment within 3 business days.
Please note, we do not refund shipping charges, however you will receive a discount code for 10% off your next purchase, good for 1 year.
How do I return my item?
Please write to us to let us know you are returning your item: firstname.lastname@example.org. We're always happy to receive feedback, positive or negative so that we can do better next time!
We recommend using Canada Post or USPS for returns. And please feel free to reuse the original packaging if it's still in good enough shape to protect the goods. Waste reduction is our mission, and we're all in this together!
Please note, we do not accept responsibility for lost packages, so you may want to chose an option with insurance coverage. Additional insurance can usually be purchased for a few dollars.
Please send all returns to our studio:
1024 Dupont St.
Toronto, ON Canada
If you have any other questions, please don’t hesitate to contact us at: email@example.com